Policy
Company Policies
Bhandari Finance and Investment Pvt. Ltd.
Commitment to Privacy, Fairness, and Transparency
Privacy Policy ▼
At Bhandari Finance, we are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.
A. Information We CollectTo process your loan application and comply with KYC norms, we collect:
- Identity Data: Name, Age, Gender, Photograph.
- Contact Data: Address, Email ID, Phone Number.
- Financial Data: Bank Statements, Income Proof, PAN Card, Aadhaar Card.
- Credit Data: Credit history and scores from bureaus (CIBIL/Experian).
- Verifying your identity and assessing creditworthiness.
- Disbursing loans and collecting repayments.
- Complying with legal obligations (RBI, PML Act).
- Reporting to Credit Information Companies (CICs).
We implement industry-standard security measures (encryption and firewalls) to protect your data from unauthorized access. We do not sell your personal data to third-party marketers.
Fair Practices Code (FPC) ▼
In compliance with RBI guidelines, Bhandari Finance adopts the following Fair Practices Code:
A. Transparency- All loan applications will receive an acknowledgement receipt.
- Loan sanction letters will clearly state the Annualized Interest Rate and penal charges.
- Copies of the loan agreement will be provided to the borrower in a language they understand.
Interest rates are determined based on the borrower's risk profile (credit score, income stability). We use a graded risk approach to fix interest rates.
C. Recovery ProcessWe believe in dignity and respect. Our recovery agents are strictly prohibited from:
- Using abusive or threatening language.
- Calling at odd hours (before 8 AM or after 7 PM).
- Harassing the borrower’s family or friends.
Refund & Cancellation Policy ▼
This applies regardless of whether the loan is sanctioned or rejected.
B. CancellationYou may cancel your loan application at any time before the disbursement of funds. Once the loan amount has been transferred to your bank account, the loan cannot be cancelled, and it must be foreclosed by paying the principal plus applicable interest and foreclosure charges.
1. Privacy Policy
At Bhandari Finance, we are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.
A. Information We Collect
To process your loan application and comply with KYC norms, we collect:
- Identity Data: Name, Age, Gender, Photograph.
- Contact Data: Address, Email ID, Phone Number.
- Financial Data: Bank Statements, Income Proof, PAN Card, Aadhaar Card.
- Credit Data: Credit history and scores from bureaus (CIBIL/Experian).
B. How We Use Your Data
- Verifying your identity and assessing creditworthiness.
- Disbursing loans and collecting repayments.
- Complying with legal obligations (RBI, PML Act).
- Reporting to Credit Information Companies (CICs).
C. Data Security
We implement industry-standard security measures (encryption and firewalls) to protect your data from unauthorized access. We do not sell your personal data to third-party marketers.
2. Fair Practices Code (FPC)
In compliance with RBI guidelines, Bhandari Finance adopts the following Fair Practices Code:
A. Transparency
- All loan applications will receive an acknowledgement receipt.
- Loan sanction letters will clearly state the Annualized Interest Rate and penal charges.
- Copies of the loan agreement will be provided to the borrower in a language they understand.
B. Interest Rate Policy
Interest rates are determined based on the borrower's risk profile (credit score, income stability). We use a graded risk approach to fix interest rates.
C. Recovery Process
We believe in dignity and respect. Our recovery agents are strictly prohibited from:
- Using abusive or threatening language.
- Calling at odd hours (before 8 AM or after 7 PM).
- Harassing the borrower’s family or friends.
3. Refund & Cancellation Policy
A. Processing Fees
B. Cancellation
You may cancel your loan application at any time before the disbursement of funds. Once the loan amount has been transferred to your bank account, the loan cannot be cancelled, and it must be foreclosed by paying the principal plus applicable interest and foreclosure charges.